Bringing structure to ambiguity across large engineering organizations.

Lead strategic program delivery for Vimeo's Payments Engineering organization, partnering with product, infrastructure, and business stakeholders to execute complex platform initiatives supporting global monetization and subscription services.

• •Architected the operating model for a 30+ engineer payments organization, establishing program governance, executive reporting cadences, and delivery metrics that improved development velocity 335%.
• •Lead multi-workstream platform initiatives including global payments via Stripe and tax refund implementations, coordinating engineering, product, and infrastructure teams end-to-end.
• •Translate ambiguous technical initiatives into structured execution roadmaps — defining milestones, success metrics, ownership models, and dependency tracking across engineering teams.
• •Built a cross-program reporting system integrating Airtable and Jira, centralizing delivery metrics, risk tracking, and dependency management for leadership.
• •Piloted AI-assisted documentation and reporting workflows leveraging LLM-driven tools to reduce manual reporting overhead across distributed teams.

Owned release coordination and quality strategy across concurrent engineering initiatives, driving automation, deployment reliability, and data-informed decision-making for Zillow's core consumer surfaces.

• •Developed and implemented an automation strategy that reduced production bugs by 82% on core offerings.
• •Managed releases and testing coverage across 3 engineering teams running concurrent initiatives — end-to-end from requirements through deployment.
• •Optimized release management processes, improving release cycle time by 50%.
• •Built dashboards tracking KPIs and deployment performance, sharing insights across the org to drive data-informed decisions.
• •Reduced TypeScript errors by 98%, facilitating a seamless Next.js 13 migration and SEO improvements.

Led front-end web release coordination and testing strategy across iOS, Android, and web, aligning dependent deployments and scaling QA processes on high-traffic consumer surfaces.

• •Coordinated front-end web releases with iOS and Android for dependent deployments, doubling release velocity.
• •Spearheaded testing strategy for a complex search data migration impacting 100M+ monthly users, with zero customer-impacting defects.
• •Enhanced email testing workflows, increasing test coverage by 40% and reducing manual testing time by 61%.
• •Facilitated cross-team testing that delivered a 20% faster time-to-market for key product releases.

Built Trulia's consumer care function from the ground up, defining CX strategy, standing up the first support team, and using consumer insights to shape product and content decisions.

• •Implemented a standardized CX strategy — engagement up 115%, negative brand sentiment down 52%, resolution time down 35%.
• •Established Trulia's first consumer support team: hiring, training, mentoring, best practices, and SLAs.
• •Led content moderation for 'What Locals Say' user-generated neighborhood reviews — now 16M+ responses.
• •Overhauled the Help Center using contact-center data, reducing support ticket volume by 18%.
• •Led CRM migration from Salesforce to Zendesk with seamless data retention and integrated web/mobile support.

Founding member of the rentals team — shaped foundational processes, KPIs, and BI reporting, and pioneered internal tooling to protect the marketplace at scale.

• •Pioneered an internal fraud detection tool that reduced on-site fraud by 60%+.
• •Built BI reporting for rentals inventory and defined KPIs to measure team performance.
• •Optimized marketing email engagement and managed cross-functional technical projects.